Studio Reflections Photography manage an essential part of many families Christmas tradition, Santa Photos! With an impressive 16 years of experience, they pride themselves on producing high-quality Santa Photos.
At this busy time of year Studio Reflections Photography service shopping centres all over Melbourne. The Director approached Adminflow to source and implement a system to improve the shift scheduling process of over forty staff across six shopping centres.
Martyna reviewed the current systems, which involved a spreadsheet to manage staff shift allocations and manual text messages being the only form of staff communication. Our task was to implement a multi-functional platform to improve the scheduling services over the six centres. This platform needed to be user-friendly, improve communication and allow them additional time to focus on more critical aspects of the business.
After researching the options available, the best recommended solution was When I Work. With a blend of collaborative communication technologies such as mobile app, automated messaging, group chat, shift-swaps and urgent shift notifications, time-sheet management and geo-tagged clocking on and off – this system was the perfect choice to improve overall efficiency.
Adminflow implemented this innovative software solution for Studio Reflections Photography, immediately simplifying and centralising schedule shifts, roles, pay levels and reporting with all staff. With the new process successfully rolled out across all six stores, and all staff trained to use the app, the team was set for a bumper santa photo season!
Working in collaboration with Studio Reflections Photography, Adminflow was successfully able to improve overall communication across the team. Staff were more reliable as they were required to acknowledge shifts, reducing admin time, costs and above all stress! Other benefits were a group chat function so that communication and group cohesion improved while enabling photo and file sharing.
Overall, we were able to help our client:
- Deliver a more professional service to staff and customers
- A saving of at least 20 hours of admin throughout the 6 week period
- Improved budgeting and payroll reporting for accounts team
- See an immediate reduction in errors and wasted admin time
- Have precise control and maintenance of staff scheduling
- Improve communication methods with instant group messages to fill or rotate shifts
- Create an effective workflow to improve business operations